Stackly Support Ticketing Tool
Stackly provides a fast, automated, AI-powered ticketing solution for IT teams to manage issues, resolve problems, and keep business operations running 24/7.
Smart Support Features
AI Ticket Classification
Stackly identifies the issue type, urgency, and assigns it automatically.
Smart Team Routing
Tickets reach the right engineer instantly based on skill, workload, and SLA.
Self-Healing Automation
Stackly automatically solves common issues with diagnostic scripts.
Support Ticket Workflow
1. User Creates a Ticket
Ticket created through portal, email, or alert system.
2. AI Reads and Understands Issue
NLP analyzes problem, user history, urgency, tone.
3. Ticket Assigned to Engineer
Based on skillset, workload, priority, SLA timer.
4. Automation Runs Diagnostics
Stackly attempts auto-repair: clearing cache, restarting API, rebooting service.
5. Resolution & Closure
Fix applied and user confirms closure.