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Stackly AI Ticketing Platform

Smart, automated, enterprise-grade ticketing powered by AI-driven workflows and real-time intelligence.

AI-First Ticket Classification · Auto Routing · Predictive SLA · Incident Intelligence

Featured AI Modules

AI Core

AI Ticket Classifier

Automatically identifies category, priority, sentiment, and required skill using ML models.

Smart Routing

AI Assignment Engine

Routes tickets using skill graph, past performance, workload, and resolution confidence score.

Automation

Self-Healing Runbooks

Fix outages automatically using AI-driven scripts, workflows, and event correlation.

Analytics

AI Insights Hub

Predict failures, SLA breaches, surges, and incident patterns with deep analytics.

How Stackly AI Works

1. Ingestion Layer: Collects emails, chats, API events, alerts, and system logs.


2. AI Understanding: NLP models classify intent, urgency, emotion, and context.


3. Intelligent Routing: AI assigns best agent based on experience, domain, and load.


4. Self-Healing: Automation engine diagnoses and applies known fixes instantly.


5. Observability: AI summaries, root-cause hints, ticket insights, and risk warnings.

Ticket Workflow

1. Ticket Created: User submits or auto-alert triggers.
2. Auto-Classification: AI assigns category, subcategory, priority.
3. Smart Routing: Assigned using AI decision model.
4. Diagnosis: AI provides probable root cause.
5. Auto Resolution: Runbooks try auto-fix procedures.
6. Closure: Logged, documented, and archived.