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Stackly Ticketing – Learning Hub

Master Stackly’s AI Ticketing Platform with detailed modules, workflows, automation theory, and industry-ready concepts.

Training · AI Concepts · Cloud-Based Ticketing

Learning Modules

1. Ticketing Basics

Learn how tickets are created, categorized, assigned, processed, and closed inside Stackly.

2. AI Classification Engine

Understand how NLP identifies ticket intent, urgency, tone, and category automatically.

3. SLA & Escalations

Master SLA timers, breach prediction, auto-reminders, and escalation workflows.

4. Automation & Runbooks

Automation rules for system checks, service restarts, and quick self-healing actions.

Deep Theory & System Internals

AI Ticket Understanding

Stackly’s NLP engine analyzes text like a human engineer:

Auto detection of intent (password, server, billing)
Tone analysis (urgent / frustrated / calm)
Asset mapping & user history
Priority scoring using AI models

Automation Engine (Self-Healing)

Stackly automates infrastructure fixes using intelligent scripts:

Auto-restart services
Cache cleanup routines
Disk & network diagnostics
API-triggered workflows