Resolve Issues Faster With Stackly Ticketing Tool

Stackly helps IT teams manage, track, and resolve issues using a powerful, visually rich, real-time dashboard designed for speed and intelligence.

Why Choose Stackly?

Fast Ticketing

Create and assign tickets instantly.

Automation

Auto-assign, SLA alerts, workflows.

Dashboard

Real-time KPIs, workload, activity logs.

Reports

Analytics for teams, SLA, response times.

Advanced Ticketing Overview

Stackly Ticketing Tool is designed for modern IT operations. From issue creation to routing, AI suggestions, priority scoring, team collaboration, and analytics — everything works together to reduce resolution time.

Smart Auto-Routing

Tickets get assigned automatically based on department, workload, specialization, and priority.

Real-Time Alerts

Instant alerts for SLA breaches, new issues, customer updates, and emergency incidents.

AI Priority Engine

Machine learning models analyze keywords and metadata to assign severity levels.

Team Collaboration

Internal notes, tagging, mentions, file sharing, and real-time edits for teams.

Ticket Workflow – How Stackly Works

1. Create Ticket

User submits issue with category, priority, screenshots.

2. Auto Routing

System assigns it to the best-fit agent by experience + load.

3. Investigation

Agent checks logs, files, history; asks questions if needed.

4. Resolution

Fix applied, verified, and documented.

5. Closure & Reporting

SLA metrics logged; data becomes part of analytics.