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Stackly Enterprise Ticketing – Featured Products

Designed for IT teams who need speed, automation, stability, and mobile-perfect performance.

Featured Modules

Core

Stackly Core – Ticket Engine

Main engine for classification, SLA execution & lifecycle management.

Email, Chat, API ingestion
Auto priority scoring
SLA timers & escalation
Automate

Runbook Engine

Automates repetitive fixes with no manual involvement.

Drag & drop playbooks
Auto remediation
Secure execution layer
Observe

Analytics & Monitoring

Track team performance, SLA, backlog trend & anomalies.

Heatmaps & timelines
Anomaly alerts
Custom report builder
Collab

Agent Workspace

Unified console with context-aware ticket handling.

Smart context panel
Threaded notes
Knowledge suggestions

Architecture Overview

Ingestion Pipeline

Collects tickets from email, bots, cloud monitors.

Ingestion → Queue → Normalizer

Routing Engine

Assigns best agent using skill matrix + workload.

AI Routing Model

Automation Layer

Runs playbooks & remediation tasks automatically.

Playbook Runner

Observability

Real-time metrics, SLA charts & anomaly detection.

Dashboard Pipeline

System Theory

Priority Score Algorithm

Severity + User count + Sentiment + SLA weight generate dynamic priority.

Correlation Engine

Clusters multiple issues into single incident using vector embeddings.

Reliability Mechanism

Event sourcing + multi-region replication ensures zero data loss.

Ticket Workflow

1. Create: User submits or auto alert triggers.
2. Classify: System adds metadata & tags.
3. Route: Assigned to best agent.
4. Diagnose: Agent investigates root cause.
5. Fix: Automation or manual resolution.
6. Close: Confirmed & logged into SLA history.