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TicketStatusAssignedPriority
Server DownOpenRahulHigh
Password ResetProgressMayaMedium
Network LagOpenAlexHigh
Server Down
Status: Open
Assigned: Rahul
Priority: High
Password Reset
Status: Progress
Assigned: Maya
Priority: Medium
Network Lag
Status: Open
Assigned: Alex
Priority: High

Ticket Details – Server Down

Status: Open

Assigned To: Rahul Sharma

Created: 2 Hours Ago


A major outage is affecting multiple systems:

Database Backend API

More than 280 users impacted. Engineering team analyzing logs, memory spikes, API failures, load balancer throttling, and DB timeouts.

Ticket Workflow

1. Ticket Created

User submits issue with description.

2. Auto Assignment

System assigns ticket based on skills & workload.

3. Investigation

Agent checks logs & reproduces issue.

4. Resolution

Fix deployed, tested, and validated.

5. Closure

Customer confirms issue is resolved.