Stackly IT Ticketing Tool

Stackly is an intelligent IT Ticketing and Support Platform that helps organizations manage incidents, user issues, outages, and service requests efficiently with AI-driven workflows.

Designed for high-performance support teams, Stackly reduces response time, increases resolution accuracy, and gives full visibility of system health.

🌐 Real-Time Dashboard

Live ticket count, SLA status, user impact, and team workload—all in one smart interface.

🔐 Role Based Access

Admins, agents, and users have dedicated secure access panels for better workflow control.

AI Ticket Automation

With Stackly AI, repetitive tasks are automated. The system predicts issues, assigns tickets, and even suggests fast solutions.

Smart Ticket Routing

Automatically assigns to best engineer based on skills & workload.

AI Reply Suggestions

Instant solution hints reduce support time dramatically.

Error Pattern Detection

AI detects repeating issues before they become outages.

Predictive Failure Alerts

Prevents downtime using historical and real-time system logs.

Ticket Workflow Lifecycle

Stackly follows the latest ITIL guidelines for handling, managing, and resolving support tickets.

1. Ticket Creation

Issues are created via mobile app, email, bot, or user portal.

2. Prioritization & Categorization

AI assigns urgency, category, and affected services automatically.

3. Assignment

Routed to the most qualified agent using skill mapping.

4. Investigation

Logs, screenshots, system health, and history are reviewed.

5. Resolution

Root cause fixed, validated, tested & solution provided.

6. Closure

User confirms the fix and ticket is closed permanently.